Decagon is building human-like AI agents for customer support. It raised a $30M Series A from Accel and $5M Seed from a16z. Decagon's product handles global support for companies like Eventbrite, Rippling, Webflow, BILT, and Substack.
Wednesday, June 19, 2024Salesforce says that its AI tools can handle tasks without human supervision. The company plans to charge $2 per conversion held by its new generative AI agents. Salesforce is insulating itself from customer job cuts by pricing its new AI features based on outcomes rather than the number of employees using it. Its new AI agents will allow companies to increase their workforce capacity during busy periods without having to hire additional full-time employees or gig workers.